Refund policy
Order Processing & Cancellations
Order processing is the time it takes from when you place your order on our website to when it gets packed up and shipped out. This timeframe varies from product to product, especially if your item is a pre-order or custom product.
Please note that during holidays, new product launches, restocks, and promotions, order processing times may be subject to delays. Thank you in advance for understanding.
Once your order is placed, we have a very limited window to make any changes or cancellations. If you would like to make an order change or cancellation, please let us know as soon as possible by sending us an email at Sales@thebimmerclub.org.
***CUSTOM MADE TO ORDER CARBON FIBER IS INELIGIBLE FOR ANY CANCELATIONS***
Some cancellations may incur a cancellation fee and will be determined on a case-by-case basis.
The Bimmer Club LA does not guarantee that we will be able to modify your order before it gets processed for fulfillment. If your order is already in process and you no longer want your order, you will have to wait to receive it, then process a return request for it to be considered for a refund.
Return & Exchange Policy
If you would like to return/exchange an eligible item, you have 7 days from the delivery confirmation date of your order to do so.
Please reach out to Sales@Thebimmerclub.org for consideration, include order number, and reason for return / exchange.
Requests made via email, phone, or direct message will NOT be valid requests and will not be processed. If 7 days have gone by since your item has been marked delivered by the mail carrier, unfortunately we cannot offer you a refund or exchange. We are very strict about this policy, thank you for understanding.
Items Ineligible for Return/Exchange Include:
- Custom made-to-order products (steering wheels, custom painted trim, custom made carbon fiber, etc…)
- Head Lights / Tail Lights
- DRL Kits
- Carbon Fiber Emblems (Roundels & Numbers)
- Bumpers
- Lips
- Spoilers / Wings
- Mirror Caps
- Car Play Head Units
- Damaged / used products
- Downstar Dress Up Hardware Kits
- Wheels
- Wheel Spacers
- Oil & Oil Filters
- Coolant
- Tires
- Batteries
- Suspension
- Gift Cards
- Merchandise
- Tunes
- Clearance Items
There may be certain situations where we will provide partial refunds, and in which case may be applied in the form of store credit.
Restocking Fees
All returned items will require a restocking fee. This fee will be deducted from your refund amount.
Restocking Fee Structure:
- 35% on performance products and electronics
- 30% on all other products eligible for return
If your order is approved for a refund, it is the responsibility of you, the customer, to take care of the shipping and handling costs UNLESS the item received was not the item placed in the order. If The Bimmer Club LA sent you the incorrect item, we will provide a shipping label for the return and you will not be charged a restocking fee.
Refund requests will be processed on a case-by-case basis. Please reach us via Email to begin your return request. You will be notified if your order is ineligible for a return. If your request is approved, we will provide you with additional instructions for your return. Please note that you will have 5 days after you receive refund approval to have your return item post-marked delivered to our office or your refund will become invalid.
Warranty
Not all items are covered by warranty. Items including warranty, will clearly state that there is warranty within the product description. Most of these items will be a standard 1-year warranty against manufacture defects. You, the customer, will be responsible for shipping and handling. Please note that you will be allowed ONLY 1 claim within the year for that product. The Bimmer Club LA is not responsible for any damage caused during the installation of our products.
Backordered Products
We will notify you if your order is backordered. In order to cancel this item you must email Sales@Thebimmerclub.org for consideration.
Lost or Stolen Packages
Once the package is handed over to the designated parcel carrier, The Bimmer Club LA relinquishes ALL responsibility for any loss or theft. In the event that packages are confirmed as successfully delivered, you must initiate a claim with the shipping carrier if you did not receive the package. We provide tracking information upon shipment and delivery of packages. Please retrieve your package promptly. It is your sole responsibility to file a claim with the mail carrier. The Bimmer Club is unable to intervene in such situations and will not offer refunds or replacements for lost or stolen items.